Customer Service and Sales Zone
In this solution we cover the following:
- Advanced Selling Skills
- Centre of Service
- EMail – achieving results
- Essential Telesales Skills
- Service Excellence – Who is the centre of attention
- The Art of Service Recovery – Dealing with Customer Complaints
- The Customer Service Zone
- Outbound Sales Excellence
- Sales Impact – Techniques for the selling game
- Telephone Sales Skills
- WorldHost Principles of Customer Service
