The 7 causes of poor employee performance – and how to address them

It’s every manager’s least favourite part of the job: someone on your team isn’t performing up to expectations, and it’s time to do something about it. But before you decide how to address a performance problem, it’s important to diagnose the root cause. In my experience, performance is the confluence of ability and motivation. An […]

The 4 ‘NO’s’ of leadership

Four eye-openers emerge regularly from our development workshops and leadership programmes. Can you relate to any of these leadership no-no’s? 1. Indecisiveness Taking a stand and making a decision is not always easy. It can sometimes make a leader feel uncomfortable if they know the decision may not be well received by everyone on the […]

Toxic people defy logic – 12 of the best ways to deal with them

Some are blissfully unaware of the negative impact that they have on those around them, and others seem to derive satisfaction from creating chaos and pushing other people’s buttons. Either way, they create unnecessary complexity, strife, and worst of all stress. The ability to manage your emotions and remain calm under pressure has a direct […]

How does your company handle the millennium generation?

It’s a fact that the millennial generation are now the largest, most diverse generation in the United States. They are young, hip and smart customers who know what they want and when they want it. These “microwave” customers are somewhat impatient and want satisfaction right now. Their demands for prompt service are only heightened by […]

10 questions coaching leaders ask capable people

What would you suggest? What are you trying to accomplish? What have you already done to address this issue? How have your efforts worked so far? What would you like to try? What would you like to do next? Who might need to be involved? What can you do while you’re waiting? When can you […]

Reasons people resist change – don’t fall into these holes!

Expecting resistance to change and planning for it from the start of your change management programme will allow you to effectively manage objections and to be proactive not reactive. This will help to ensure that change is a smooth process not a difficult one. These are some of the questions that you need to have […]

The three reasons why employees underperform

What an ongoing struggle it is to get employees to perform. This topic always seem to be about getting our employees to step up and do great work, but what are the fundamental reasons that individuals and teams don’t perform as we want them to? Employees feel incapable. Employees who are incapable have core abilities that do […]

10 communication mistakes you might make

As a manager you know you cannot be a success unless you can engage and enable people. Here are some common communication mistakes that you may wish to reflect on and may be to avoid. Thinking because you have said it, it will be done. Many senior managers believe that because they have said something […]

More than a third of employees plan to change jobs in 2015

Opportunity for progression top priority for UK workers, survey reveals With 37 per cent of UK workers planning to leave their current job in 2015, a survey from the Institute of Leadership and Management (ILM) has revealed a dramatic increase in potential employee turnover from 2014. One fifth (19 per cent) of employees planned to […]

7 Must Have Tools: What’s Inside Your Leadership Tool Box?

7 tools that you can deploy as you: 1. Deal with Difficult People – Knowing the best techniques and skills to address difficult situations. For example, it’s important to recognize the difference between a team member’s apparent arrogance and their real insecurity about performing a task. It is a true leadership art to know when […]