Birmingham University
Management Development
Great Training, Great Feedback
'We have recently used Eat the Elephant for some tailored in house training, the feedback from the delegates was very good and in addition we received really helpful feedback about areas of concern raised on the programme and further development needs of the delegates attending'.
Great training, great feedback a really value adding programme of learning
Head of Training and Development Hospitality and Accommodation Services, Birmingham University
Client
A large facilities support service within a major university with a diverse management team across all levels of experience, learning style and attitude.
Brief
To offer short bite size development sessions to enhance the personal development review (PDR) experience for both the appraiser and appraisee, as well as making job descriptions ‘work for you’, in terms of people performance management – linking to impact on the bottom line
Issues
- Maximising the impact of PDR’s to the individual and to the business
- Linking individual and team to the overall business performance
- Requirement to improve appraisal skills performance to make this a ‘want to experience’
EtE Response
- Obtaining background information and experience to bridge the gap in skill and to work individuals to obtain ‘buy in’
- Developed managers to gain the confidence to manage and deliver
- Delivered bite size sessions to targets effect management of processes
- Delivered bite size sessions to enhance appraisal skills for effective outcome
Benefits to client
- Enabled Managers to feel more confident in PDR situations and to put their appraisee at ease
- Developed outstanding communicational skills amongst Managers
- Enabled the PDR as an on going tool with practical application and a ‘tool’ to manage with not just a once a year tedious event
- Improved development planning which enhanced existing managers ability to manage and helped the university to grow their own