East Sussex County Council
Management Development Workshops
Eat the Elephant responded to the needs of the council management team who were moving into more dynamic and demanding team management roles that focussed upon customer care excellence.
Working with the customer access manager for social care direct a programme was delivered pinpointing development within:
Contact centre performance excellence
Effective Leadership
Motivation
Managing Performance
Maximising the power of the team
Quality
Excellent programme....Martin is a great motivator and has inspired me to do better in my role
The programme helped development, motivation and improved performance
L Hookway / W Shirvani
Customer Access Managers, Social Care Direct East Sussex County Council