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		<title>Time to oil the parts – avoid being a Customer Service Robot</title>
		<link>http://www.eattheelephant.com/time-to-oil-the-parts-avoid-being-a-customer-service-robot/</link>
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		<pubDate>Tue, 04 Jun 2013 08:10:40 +0000</pubDate>
		<dc:creator>Martin</dc:creator>
				<category><![CDATA[Blog]]></category>

		<guid isPermaLink="false">http://www.eattheelephant.com/?p=1147</guid>
		<description><![CDATA[When we think about customer service, do we consider that we may be in danger of over-automating activity? Many of us will have talked to a customer service rep mechanically reading off of a script, without pausing to genuinely ask how we are? If you train customer service representatives for your company or if you’re [...]]]></description>
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		<title>Mayday! Mayday! Is your message coming through?</title>
		<link>http://www.eattheelephant.com/mayday-mayday-is-your-message-coming-through/</link>
		<comments>http://www.eattheelephant.com/mayday-mayday-is-your-message-coming-through/#comments</comments>
		<pubDate>Tue, 04 Jun 2013 08:09:48 +0000</pubDate>
		<dc:creator>Martin</dc:creator>
				<category><![CDATA[Blog]]></category>

		<guid isPermaLink="false">http://www.eattheelephant.com/?p=1145</guid>
		<description><![CDATA[A colleague has just sent you an email relating to a meeting in one hour&#8217;s time. The email is supposed to contain key information to present, as part of the business case for an important project. Here’s the problem: The email is so poorly written that you can&#8217;t find the data you need. There are [...]]]></description>
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		<title>Ladies &amp; Gentleman – become accustomed to public speaking</title>
		<link>http://www.eattheelephant.com/ladies-gentleman-become-accustomed-to-public-speaking/</link>
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		<pubDate>Tue, 04 Jun 2013 08:09:04 +0000</pubDate>
		<dc:creator>Martin</dc:creator>
				<category><![CDATA[Blog]]></category>

		<guid isPermaLink="false">http://www.eattheelephant.com/?p=1143</guid>
		<description><![CDATA[Even if you are experienced in giving presentations, there’s always room for improvement. Once the speech is written and slides created, it’s time for you to become your own public speaking coach and make a good speech into a dynamic, engaging presentation. Firstly, create a checklist and use this to review each element of your [...]]]></description>
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		<title>Going round in circles? The challenge of 360 feedback</title>
		<link>http://www.eattheelephant.com/going-round-in-circles-the-challenge-of-360-feedback/</link>
		<comments>http://www.eattheelephant.com/going-round-in-circles-the-challenge-of-360-feedback/#comments</comments>
		<pubDate>Tue, 04 Jun 2013 08:07:21 +0000</pubDate>
		<dc:creator>Martin</dc:creator>
				<category><![CDATA[Blog]]></category>

		<guid isPermaLink="false">http://www.eattheelephant.com/?p=1139</guid>
		<description><![CDATA[One of the biggest challenges in gathering 360 degree feedback is a self-consciousness and anxiety about giving genuine responses. How can you assist 360-degree feedback respondents to overcome their anxiety and give their honest opinion? Anonymity The most common solution is to emphasise that the survey is completely anonymous. This should give respondents the empowerment [...]]]></description>
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		<title>Do you get their vote? The manifesto for a successful leader.</title>
		<link>http://www.eattheelephant.com/do-you-get-their-vote-the-manifesto-for-a-successful-leader/</link>
		<comments>http://www.eattheelephant.com/do-you-get-their-vote-the-manifesto-for-a-successful-leader/#comments</comments>
		<pubDate>Tue, 04 Jun 2013 08:04:31 +0000</pubDate>
		<dc:creator>Martin</dc:creator>
				<category><![CDATA[Blog]]></category>

		<guid isPermaLink="false">http://www.eattheelephant.com/?p=1135</guid>
		<description><![CDATA[Building strong relationships with partners inside and outside of your organisation has become a business necessity. What is required to be successful is a collaborative manifesto. Many of the people who help make you and your business successful don’t work for you – in fact they probably don’t even work within your organisation. Historically, it [...]]]></description>
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		<title>Time to take time to see how others spend their time</title>
		<link>http://www.eattheelephant.com/time-to-take-time-to-see-how-others-spend-their-time/</link>
		<comments>http://www.eattheelephant.com/time-to-take-time-to-see-how-others-spend-their-time/#comments</comments>
		<pubDate>Thu, 02 May 2013 10:07:57 +0000</pubDate>
		<dc:creator>Martin</dc:creator>
				<category><![CDATA[Blog]]></category>

		<guid isPermaLink="false">http://www.eattheelephant.com/?p=1115</guid>
		<description><![CDATA[You know how some people are always late, then end up spending more time in a meeting than you think is really required? Or, how some people always manage to be punctual? An easy way to recognize someone’s personality style is looking at how they spend their time. Take a look at these descriptions and [...]]]></description>
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		<title>The right keys to unlock employee engagement</title>
		<link>http://www.eattheelephant.com/the-right-keys-to-unlock-employee-engagement/</link>
		<comments>http://www.eattheelephant.com/the-right-keys-to-unlock-employee-engagement/#comments</comments>
		<pubDate>Thu, 02 May 2013 09:57:16 +0000</pubDate>
		<dc:creator>Martin</dc:creator>
				<category><![CDATA[Blog]]></category>

		<guid isPermaLink="false">http://www.eattheelephant.com/?p=1113</guid>
		<description><![CDATA[You can recruit great talent into your organisiation, but the key is retaining and motivating this talent to building an exceptional business. Equally important is implementing a post-recession strategy for talent retention to avoid staff leaving once the economy improves. This can be framed around the internal customer experience. Businesses that focus on employee engagement [...]]]></description>
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		<title>Leadership: 8 Essential Skills</title>
		<link>http://www.eattheelephant.com/leadership-8-essential-skills/</link>
		<comments>http://www.eattheelephant.com/leadership-8-essential-skills/#comments</comments>
		<pubDate>Thu, 02 May 2013 09:54:58 +0000</pubDate>
		<dc:creator>Martin</dc:creator>
				<category><![CDATA[Blog]]></category>

		<guid isPermaLink="false">http://www.eattheelephant.com/?p=1111</guid>
		<description><![CDATA[What are the qualities you need to be a successful chief executive? Being a visionary? Having a strong personality? Possessing business acumen? Recently, 46 chief executives and business leaders were asked by the Marketing Society to come up with a definitive list of attributes. Interestingly, none of the above were ranked as critical. Instead, they [...]]]></description>
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		<title>A style of learning – maximise your brain power</title>
		<link>http://www.eattheelephant.com/a-style-of-learning-maximise-your-brain-power/</link>
		<comments>http://www.eattheelephant.com/a-style-of-learning-maximise-your-brain-power/#comments</comments>
		<pubDate>Thu, 02 May 2013 09:52:15 +0000</pubDate>
		<dc:creator>Martin</dc:creator>
				<category><![CDATA[Blog]]></category>

		<guid isPermaLink="false">http://www.eattheelephant.com/?p=1109</guid>
		<description><![CDATA[The more we involve the brain during learning, the more we tend to remember the learning. Examining the different learning styles and figuring out which works best for you can help you capitalise on your strengths. Learning is an essential part of our lives. It helps us make informed choices about our future, stimulates growth [...]]]></description>
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		<title>HR failing to harness power of talent data.</title>
		<link>http://www.eattheelephant.com/hr-failing-to-harness-power-of-talent-data/</link>
		<comments>http://www.eattheelephant.com/hr-failing-to-harness-power-of-talent-data/#comments</comments>
		<pubDate>Thu, 28 Mar 2013 15:47:42 +0000</pubDate>
		<dc:creator>Martin</dc:creator>
				<category><![CDATA[Blog]]></category>

		<guid isPermaLink="false">http://www.eattheelephant.com/?p=1091</guid>
		<description><![CDATA[The results of a global survey by talent data firm SHL of 592 HR professionals, suggest HR is overwhelmed with staff information and struggles to gain meaningful insights from it to grow the business. However, the survey also revealed that this insight is a priority for employers as many restructure and cut costs within their [...]]]></description>
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